1. Welcome to Rodez !
  2. Legal Notice

Legal Notice

The Rodez Agglomération Tourist Office website was created with financial support from the Occitanie Region and the European Union, with the support of Rodez Agglomération, the City of Rodez, the Occitanie Regional Tourism Board and Ardesi Midi-Pyrénées.

This project was co-funded by the European Union. Europe is supporting projects in Midi-Pyrénées through the European Regional Development Fund.

 

The website was created and is hosted by RACCOURCI, based in La Rochelle:

RACCOURCI Agence Web
14 Avenue de Copenhague
17000 LA ROCHELLE
Tél. : +33 (0)5 46 28 17 17
www.raccourci.fr

 

1. OWNERSHIP

The website www.rodez-tourisme.fr is owned by :

OFFICE DE TOURISME RODEZ AGGLOMERATION

14 place Eugène Raynaldy

12000 RODEZ

 

The website’s publication director is Marion PALAYRET.

Photographs published on the website are protected by copyright and may not be freely reproduced or used.

RODEZ AGGLOMÉRATION is a tourist destination whose aim is to provide better information to visitors planning a stay in the area. The RODEZ AGGLOMÉRATION TOURIST OFFICE provides advice and guidance designed to improve the quality of visitors’ tourism experience. Our aim is to provide as much useful local information as possible to help you make the most of your stay.

 

2. TECHNICAL INFORMATION

Users of this website acknowledge that they have the necessary skills and resources to access and use www.rodez-tourisme.fr. Users also acknowledge that they have checked that their computer system is virus-free and in full working order.

Users are informed that this website is normally accessible 24 hours a day, 7 days a week, except in cases of force majeure, difficulties relating to the structure of communications networks or technical issues.

For maintenance purposes, the RODEZ AGGLOMÉRATION TOURIST OFFICE may temporarily suspend access to the website and will endeavour, wherever possible, to inform users in advance.

The RODEZ AGGLOMÉRATION TOURIST OFFICE makes every effort to provide users with available and verified information and/or tools. However, it cannot be held liable for errors, the temporary unavailability of information and/or the presence of viruses on its website.

 

3. INTELLECTUAL PROPERTY AND COPYRIGHT

The overall structure of the website, as well as its software, texts, animated and non-animated images, expertise and all other elements making up the website are the exclusive property of the RODEZ AGGLOMÉRATION TOURIST OFFICE.

Any full or partial reproduction or representation of this website, by any means whatsoever, without the express authorisation of the RODEZ AGGLOMÉRATION TOURIST OFFICE is prohibited and may constitute an infringement punishable under Articles L.335-2 et seq. of the French Intellectual Property Code.

The same applies to the databases featured on the website, which are protected under the provisions of the French Intellectual Property Code implementing the European Directive of 11 March 1996 on the legal protection of databases, of which the RODEZ AGGLOMÉRATION TOURIST OFFICE is the producer.

In order to carry out its missions, the RODEZ AGGLOMÉRATION TOURIST OFFICE collects and publishes the most comprehensive tourist information possible, which can be consulted freely on its website www.rodez-tourisme.fr.

The RODEZ AGGLOMÉRATION TOURIST OFFICE makes every effort to provide information on www.rodez-tourisme.fr that is as accurate as possible. However, the information available on the website is not exhaustive and photographs are provided for illustrative purposes only and are not contractually binding.

The information provided is subject to any changes that may have occurred since it was published online. Information available on www.rodez-tourisme.fr is provided for information purposes only and may be amended without prior notice.

 

4. DISPUTES

These terms governing the website www.rodez-tourisme.fr are subject to French law.

Any dispute arising from the interpretation or application of these terms shall fall within the exclusive jurisdiction of the courts having jurisdiction over the registered office of the RODEZ AGGLOMÉRATION TOURIST OFFICE.

In the event of a dispute, the French version shall prevail.

 

5. PERSONAL DATA PROTECTION POLICY

We would like to explain clearly and transparently why we collect, store, share and use your personal data.

The recording and use of your personal data comply with the GDPR – the General Data Protection Regulation – which came into force on 25 May 2018.

 

1. WHEN DO WE COLLECT YOUR DATA?

If we hold your personal data, it is because you have authorised us to collect it in connection with:

  • Managing and monitoring account creation and, more generally, relationships with users and customers;
  • Managing and monitoring orders, payments and customer relations;
  • Managing customer accounts;
  • Sales and marketing activities;
  • Measuring service quality and customer satisfaction;
  • Commercial prospecting and personalised offers;
  • Managing the customer review section.

2. WHAT DATA DO WE COLLECT?

1. DATA COLLECTED THROUGH CONTACT FORMS

We collect the information you enter in information request forms available on our website.

For example, we may collect your email address when you request to subscribe to our newsletter on www.rodez-tourisme.fr, as well as any other information entered in the relevant form.

2. CONTACT FORMS FOR TOURISM ESTABLISHMENTS

We also record requests submitted using the “CONTACT US” buttons displayed on the pages describing tourism establishments listed in our search engine.
We record all fields completed in the contact form, including the dates or period you specify for your stay.
This information is also sent to the managers of the relevant tourism establishments, who may contact you directly and send you their most suitable offers.

3. WEBSITE BROWSING DATA

The RODEZ AGGLOMÉRATION TOURIST OFFICE aims to provide you with the best possible experience and to help you prepare your stay, both now and in the future.
To achieve this, we need to understand your browsing habits so that we can offer you more personalised services.
As part of our local tourism information services, we collect and publish tourism information about our area online.
We record information relating to your browsing activity using cookie technology. Please see Section 6 for further information about cookies.

 

3. HOW WE USE YOUR PERSONAL DATA

We use your data in order to:

  • Manage and monitor customer accounts;
  • Manage customer relations in general;
  • Manage and monitor orders, payments and customer relations;
  • Manage our sales and marketing strategy;
  • Carry out commercial prospecting and personalise our offers.

 

4. DATA RETENTION PERIOD

The retention period for your personal data is determined according to the specific purpose for which the RODEZ AGGLOMÉRATION TOURIST OFFICE collected it.
Once this purpose has been fulfilled, your data is archived, deleted or anonymised.
Your personal data is therefore retained and accessible by the relevant operational departments only for as long as necessary to fulfil the purpose for which it was collected.
If we collected your data at a given time but there has been no further contact or request from you, we will delete the data after three years.

 

5. SHARING OF DATA

The personal data we hold may be shared with our internal departments and, where applicable, with our partners.

 

6. YOUR RIGHTS

Your personal data belongs to you. You therefore have the right to:

  • Access your personal data by sending a request by email to infos.tourisme@rodezagglo.fr, together with proof of identity;
  • Amend, correct or complete your personal data;
  • Request the portability of your data to other organisations;
  • Restrict access to or processing of your data;
  • Ask us to delete some or all of the personal data you have provided;
  • Request the erasure of your personal data in accordance with your “right to be forgotten”;
  • Object to the processing of your personal data for direct marketing purposes.

 

7. DATA SECURITY AND PROTECTION

The confidentiality and security of your personal data are, and will remain, among our highest priorities.

Your personal data is stored on servers hosted in France by OVH. The hosting infrastructure is managed by our web service provider, www.raccourci.fr, which contributes to protecting your personal data.

We use a range of appropriate security measures to protect the information we collect about you.

When pages use secure HTTPS connections, encryption technology protects exchanges between your browser and our database servers. This helps prevent personal data entered and submitted through forms on www.rodez-tourisme.fr from being easily intercepted or read by third parties while being transmitted.

The measures we implement are designed to protect your data against unlawful processing as well as accidental loss, destruction or damage.

In the event of a major data security risk affecting www.rodez-tourisme.fr, we will inform the individuals concerned of any personal data breach that has occurred.

  • We have identified the types of information we collect, when we collect them and the reasons why we use your personal data.
  • We explain when other parties may be able to identify you.
  • We clearly specify the situations in which your personal data may be shared with third parties, together with information about our personal data processors.
  • We explain how long we retain your personal data and how you can access or correct it.
  • We provide contact details for our Data Protection Officer.

 

6. COOKIES

1. WHAT IS A COOKIE?

Cookies are small text files that are automatically stored on your computer or device when you visit our websites.

 

2. PURPOSE OF COOKIES

We use cookies to make your visits and purchases on our websites more efficient.
Cookies also help us improve navigation on our websites and better understand user and purchasing behaviour.

 

3. HOW WE USE COOKIES

We use cookies to:

  • Remember your login information;
  • Identify you when you log in to our websites;
  • Remember products you have added to your shopping basket while visiting different pages during a browsing session, accessing the payment page or ending your session before completing your purchase;
  • Collect information that may help us display advertising tailored to your interests;
  • Remember your browsing preferences, such as language, font size, page layout or preferred colours, to make browsing our website quicker and easier;
  • Collect analytics data, for example to count the number of visitors to our websites and identify the pages most frequently visited. We use the analytics data we collect for marketing and resource-planning purposes;
  • Assess whether customers and visitors adapt easily to changes that we may make to our websites.

 

4. INFORMATION COLLECTED USING COOKIES

Cookies help us collect information about how you use our website.
However, we do not store information that directly identifies you personally within our cookie data.
We only store a unique session identifier that may allow us to retrieve a user profile and your preferences during a future visit.

 

5. TYPES OF COOKIES

  • Session cookies: these cookies are temporarily stored on your computer or device during a browsing session. They are deleted from your computer or device when the browsing session ends.
  • Persistent cookies: these cookies remain on your computer or device for a longer period. Persistent cookies help us recognise you when identification is required across more than one browsing session.

 

6. MANAGING COOKIES

If you wish, you may enable or disable cookies by selecting the appropriate settings in your web browser (Firefox, Chrome, Safari, etc.).

Most browsers include options allowing you to manage cookies by changing or configuring your cookie settings.

Generally, your browser will allow you to:

  • View your cookies;
  • Allow cookies;
  • Disable all cookies or only specific cookies;
  • Delete all cookies when you close your browser;
  • Block cookies;
  • Receive a notification when a cookie is being stored.

Please note that if you choose to block our cookies, many features of this website may be disabled, including registration, the ability to post a review or other interactive features, and your browsing experience may also be affected.

If you configure your browser to delete all cookies, your browsing preferences will also be deleted when you close your browser.

Please note that unless you configure your browser to reject cookies, our system may store cookies when you visit one of our websites.

 

7. FURTHER INFORMATION ABOUT COOKIES

The CNIL, the French Data Protection Authority, has published several resources concerning the GDPR and tools enabling users to manage cookies:

http://www.cnil.fr/vos-libertes/vos-traces/les-cookies/

 

7. REVIEW MODERATION POLICY

By submitting a review or comment, you agree to its use in accordance with this moderation policy.

Each comment is reviewed by a moderator and/or the editorial team before publication.

Publication on the website is not guaranteed and a comment may also be published only in part.

The following policy sets out the rules governing the approval and publication of reviews and comments on www.rodez-tourisme.fr.

 

REVIEWS SUITABLE FOR ALL AUDIENCES

Reviews must not contain vulgar, insulting, threatening or defamatory language.
Comments that are offensive, violent, hateful, vulgar or otherwise unsuitable for a family audience will not be published.

 

FACTUAL REVIEWS

The customer review section must not be used as a discussion forum or debate platform of any kind, whether religious, political, ethical or otherwise.
Reviews must relate to a single establishment and must not contain comparisons with another establishment.

 

REVIEWS RELATING TO A RECENT EXPERIENCE

Reviews must concern an experience that took place during the current calendar year or the previous calendar year.
Reviews relating to earlier years will not be published.

 

AUTHENTICITY

Reviews must contain only the author’s own words and must not include quotations from other sources. The full or partial reproduction of content protected by intellectual property rights is strictly prohibited. The review section must under no circumstances be used for propaganda, advertising or commercial prospecting.

 

PERSONAL REVIEWS

Reviews must relate to a personal experience resulting from a stay at the establishment or the purchase of a service. Reviews submitted by an establishment owner or manager while pretending to be a customer are prohibited. Reviews submitted by current or former employees, or by any person with a connection to an employee or to the establishment itself, are also prohibited. Only reviews submitted by private individuals who are customers or former customers are permitted.
Reviews may concern the services provided, facilities, surroundings or customer service of the establishment concerned.
Comments relating to a specific individual will not be published.

 

RELEVANT AND REASONED REVIEWS

Reviews must be relevant and reasoned. The purpose is not simply to make positive or negative criticisms without explanation. The reasons behind the opinion must be described, whether the review is positive or negative.
Reviews should remain factual and objective.

 

IDENTIFICATION

Using the internet does not justify criticising an establishment in complete anonymity. A name and valid email address will therefore be required.
The email address will not be published but may be communicated to the owner of the establishment as part of the customer relationship management process.

 

RIGHT OF REPLY FOR TOURISM SERVICE PROVIDERS

The tourism service provider will be informed when a review concerning their establishment is received.

They will have the opportunity to exercise a right of reply.

Reviews that comply with this policy will be published within a period ranging from 24 hours to 10 days.

 

8. PHOTO CREDITS

  • Cédric Méravilles
  • Christian Bousquet
  • Dominique Viet
  • Patrice Thébault
  • Pierre Soisson
  • Gilles Tordjeman
  • M. Maury
  • Musée Soulages
  • Musée Fenaille
  • Musée Denys Puech
  • RCR arquitectes – Musée Soulages, Rodez
  • Aquavallon
  • Air Globe
  • Fédération de la Pêche de l’Aveyron
  • Rodez Agglomération Tourist Office
  • City of Rodez
  • Municipality of Olemps
  • Municipality of Sébazac-Concourès
  • Municipality of Druelle Balsac
  • Municipality of Le Monastère
  • Municipality of Luc-la-Primaube
  • Municipality of Sainte-Radegonde
  • Municipality of Onet-le-Château
  • Rodez Agglomération
  • Aveyron Tourism Development Agency